Last Updated: 30 September 2025
This Refund / Cancellation Policy applies to all purchases, bookings, or reservations made via https://thecalixtesretreat.online/ (the “Site”) or via our Services. By making a purchase or booking, you agree to the terms below.
1. Definitions
- Booking / Reservation: A service, stay, package, event, or experience scheduled on a date or within a timeframe.
- Cancellation: Your request to cancel a booking before the scheduled service date.
- Refund: Return of payment (in whole or part) back to your original payment method or account.
2. General Cancellation & Refund Terms
- Cancellation requests must be made via [email / contact form / telephone – specify your contact method].
- The time of request is considered the moment we receive your request (not when you send it).
- A cancellation is only confirmed once you receive an official acknowledgment from us.
3. Cancellation Windows & Refund Rules
Below is a sample tiered schedule (you can adjust these as per your business model):
| Time before scheduled date | Refund / Penalty |
|---|---|
| More than 14 days | 100% refund (minus any transaction fees) |
| 7 to 14 days prior | 50% refund |
| Less than 7 days | No refund |
| No-show or failure to cancel | No refund |
You may, at our discretion, allow rescheduling to another date in place of a refund (subject to availability).
4. Non-Refundable Items or Services
Some services, packages, or add-ons (e.g. special events, non-refundable deposits, custom arrangements) may be marked as non-refundable at the time of purchase. In such cases, no refund will be granted even if cancellation occurs earlier.
5. Process for Refunds
- Refunds will be made via the original payment method, unless otherwise agreed.
- Once the cancellation is approved, it may take [e.g. 5–15 business days] to process and reflect in your account.
- Any bank or payment processing fees incurred are generally non-refundable and may be deducted.
6. Modification or Rescheduling
- If you request a modification or rescheduling, we will do our best to accommodate, subject to availability.
- We may charge a rescheduling fee or difference in cost, where applicable.
- A rescheduling request acts similarly to a cancellation and new booking, and may be subject to similar penalty rules unless specified otherwise.
7. Refund / Dispute Handling
- If you believe a refund has not been properly processed, contact us at [contact email / phone].
- We will review your request and respond within a reasonable timeframe.
- In case of unresolved disputes, the governing law / dispute resolution clause in our Terms of Service applies.
8. Changes by Us
If we must cancel your booking (e.g. due to unforeseen circumstances, force majeure, site closure), we will notify you as soon as possible and offer:
- A full refund, or
- A rescheduled date or alternative service, if feasible
9. Exceptions & Special Circumstances
In rare or extraordinary circumstances (e.g. natural disasters, medical emergencies), we may offer partial refunds or credits at our discretion. We encourage you to contact us to explain your situation.
10. Contact
For cancellation or refund requests or inquiries, please visit contact!